Refund policy

🛍️ Return & Replacement Policy

Thank you for ordering with AL-SHAIKH!
We strive to uphold the highest standards of customer service — in full accordance with Islamic business ethics, emphasizing honesty (ṣidq), fairness (ʿadl), and trust (amānah).

This policy explains how we handle returns or replacements when a product is incorrect, damaged, faulty, or not as expected — ensuring your satisfaction and trust.

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Return & Refund Policy

Replacement & Return Eligibility

You are eligible for a free replacement if the item you received is:

  • Incorrect
  • Faulty
  • Damaged or broken during shipping

As fulfilling your trust is both a religious and moral responsibility, we take such matters seriously.

⚠️ Note:

  • If you wish to return the product simply because you didn't like it or changed your mind, the return is not possible.

🕒 Timeframe for Complaints

All complaints or replacement requests must be submitted within 24 to 48 hours of delivery.

Please note: since your order is fulfilled through our supply partner, once this window closes we are unable to raise a claim on your behalf, so timely reporting is essential.

🔁 Return / Replacement Process

1. Initiate Your Request Contact us through WhatsApp or Email within the eligible timeframe.

2. Provide Proof (for faulty/incorrect items) Please share a clear video or photos showing the issue (e.g., broken, faulty, or incorrect items clear photo/video evidence helps us get your claim approved faster.

3. Verification & Resolution

  • In many cases, the issue can be resolved through product guidance.
  • If confirmed defective or incorrect, we'll guide you to return or exchange the product at no extra cost.

💸 Refunds (if applicable)

If a replacement is not possible, we may issue a refund after receiving and inspecting the returned item. Refunds are processed within 5–7 business days after approval.

Option A – Customer-Initiated Return Upon receipt and inspection of the returned product, a replacement unit will be dispatched soon, free of charge.


Important Terms

  • Change of Mind: Replacements will not be offered in cases of buyer's remorse or change of mind.
  • Product Condition: Returned items must be in their original, unused condition with all original packaging and accessories included. Failure to comply may result in the rejection of the replacement request.
  • Proof of Delivery: If tracking confirms the order was delivered to your address, we are unable to offer a refund or replacement, even if you report non-receipt. Please ensure someone is available to receive the package.
  • Delayed Orders: An order is only considered delayed after 30 days from the shipping date (this may extend depending on destination country and shipping method). Please wait for this period before requesting a resolution for a "not received" order.
  • Wrong Address: We cannot offer a refund or replacement if the delay, loss, or delivery issue occurred due to an incorrect or incomplete address provided at checkout. Please double-check your address before placing the order.
  • Customs Issues: We are not responsible for packages held, returned, or destroyed by customs authorities in your country.
  • Subjective Reasons: We cannot accept replacement/refund requests based on personal preference (e.g., color, smell, fit) unless it does not match the original product listing.
  • Packaging Damage: Minor damage to the outer shipping box that does not affect the product itself is not eligible for replacement or refund.
  • Order Cancellation: Orders cannot be cancelled once they have been processed and shipped.

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🧾 Ethical Commitment

As a Muslim-owned and operated business:

  • We handle all matters with transparency and fairness.

  • False claims or misuse of this policy are against Islamic teachings of honesty and accountability.

  • Our goal is always mutual satisfaction (riḍā) and maintaining trust (amānah) between buyer and seller.

We deeply appreciate your understanding and cooperation.
Jazakum Allahu Khayran! 🤍

📞 Contact Us

For any return or replacement request:
📩 Email: help.alshaikh@gmail.com
📞 WhatsApp: +44-7535419824